The call center's contact information and a full description of our call center services, including hours of operation, can be found here. ONLINE: You can track your passport online here.ĬHAT AND TELEPHONE: You can track your passport with the assistance of our call center via chat or telephone. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.ĮMAIL: Send an email to and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. INSTANT: Enter your passport number below to check on the status. There is no cost to change your delivery preferences. You may change your preferred document delivery address online until 11:59pm a day prior to your interview or through the call center between 9am to 5pm a day prior to your interview. Track your passport's delivery status Change Delivery Options (Lagos Only) If someone is picking up on your behalf, the representative must provide a completed proxy letter signed by you and a government issued photo ID and a photo copy.įind the closest DHL document collection office If you decide to use the premium delivery services, please note that there are cost associated depending on the location you choose. To drop off or collect your passport at any premium location, you must present an original government –issued photo ID and a photo copy. Premium Delivery Services:Īpplicants who interview in Lagos or Abuja may choose to pick up documents at any of the premium locations in Isolo, Benin, Kaduna, Port Harcourt, Enugu, Ibadan and Akure. The cost for the DHL document collection office to hold your visa and passport is included in the visa application fee. There are no extra fees associated with this service. Your passport can be collected only at the address you specified when you scheduled your visa interview. Once your visa is approved, the DHL document collection office will hold your passport for you at the address that you specified when you scheduled your appointment.
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